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What do you sell?

We’re specialists in all things Horror & Halloween. We pride ourselves on our wide range of masks, collectibles & Halloween props many of which haven’t been previously available in the UK. We stock a huge range of known brands such as Trick or treat studios, NECA & Mezco whilst also featuring independent artists such as Burkbench Designs, AUZ & Pumpkin Pulp. Browse our range today!

What delivery services do you offer?

We offer standard shipping (3-5 business days) and expedited shipping (next business day). Delivery estimates are based on from day of despatch.
We use both Royal Mail and courier services depending on the size of the item you have ordered. If tracking is available on the service provided there will be a tracking number in your shipping confirmation email. If no tracking number appears then your item will have been shipped under Royal Mail 1st or 2nd class which does not have a tracking facility.

Do you offer Next Day delivery?

Yes we do. Select “expedited delivery” at the checkout. Please be aware that orders placed after 12pm will be despatched the next business day. We aim to dispatch all orders within 24 hours of receipt however this can be longer during busy periods. If you need something urgently, please email us at [email protected].

How do I pre order an item?

You will find all items that are available for pre order. Simply place your order and we will contact you when the items arrive into our warehouse to either request final payment or to let you know they are on their way. Some larger value items have a deposit facility, although you still have the option to pay in full. Lower value items do not have a deposit facility.
If the item has the option to pay a deposit to secure an item you will see two options; Full Payment or Partial Payment.

How will I know if my pre ordered item has come into stock?

When your pre ordered item comes into stock, one of two things will happen.
– If you have only paid your deposit, you will receive an email from us requesting the final balance. Once that is paid we will ship your item straight away.
– If you have already paid in full, you will receive a shipping confirmation via email.

What happens if a pre order item is delayed?

Delays on pre order items are unavoidable; this can be due to the manufacturer making improvements to items, or to delays in the licensing process, or interruptions to the manufacturing process.
If this is the case, we will email all customers who have pre ordered an item with a full update if we have it and we will update the listing on our website to keep everyone up to date.

Do you ship outside the UK?

We ship internationally however some larger items will not automatically display a shipping cost for certain countries – if you do not see a shipping price, please contact us for a quote.

Do I have to pay import duties and VAT on overseas orders?

Yes, if you are ordering from outside of the UK, you will be charged import duties and taxes when your order arrives in your country. The courier will contact you for payment prior to delivery. Please be advised that we do not charge UK VAT on goods sold on our EU and US websites (you will see that the prices are lower than on our UK site) but tax/duty will be payable in your own country.

Do I have to set up an account?

No, you don’t HAVE to set up an account, but we would recommend it. Setting up an account gives you full control of your orders. You’ll see all your previous orders along with the current status of each of your orders.

An item that I am interested in is out of stock, what do I do?

If an item is out of stock, enter your email address into field on the product page. When the item comes back into stock, you will receive an automated email.
If you do not have an account with us, you will be prompted to set one up to receive emails from us.

How will I know if my order has been despatched?

When we have despatched your item you will receive an email with your shipping confirmation. If you do not see an email in your inbox please check your junk/spam folder. If there is still nothing there just drop us an email at [email protected] or give us a call.

What are Killer Bargains?

Sometimes stock arrives into The Lair with dents or slight defects so we offer these at a “Killer Bargain” price – the product listing will contain a description of the issue. If you are a collector who takes their figures out of the box, then you might not care if your box is slightly dented.

Do you have a physical store that I can visit?

We do not have a physical store – orders are online only.

What do I do if I want to cancel/return an item?

Please contact us at if you would like to arrange a return. Full details can be found in our Returns & Refunds section.

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